Ground -
FedEx home delivery schedule is Tuesday through Saturday. -
Commercial delivery schedule is Monday through Friday. Express -
FedEx 2-day air and Overnight delivery schedule is Monday through Friday. -
Saturday delivery is available to most locations for an extra charge. NO
DELIVERIES ARE MADE ON SUNDAY AND MAYOR US HOLIDAYS
INTERNATIONAL
ORDERS: International
orders are shipped FedEx or by Global Priority unless otherwise requested.
SHIPPING CHARGES
FOR INTERNATIONAL ORDERS PLACED ONLINE ARE NOT CORRECT AND WILL APPEAR
20-40% HIGHER THAN ACTUAL RATES.
The exact price will be calculated and deducted from your total. Contact
customer service or email us to find out the exact shipping charges after
placing your order.
Summer
schedule for shipping heat sensitive products
In warm weather (temperature is above 80°), to protect the viability
of heat sensitive products, all orders containing PROBIOTICS and LIQUID
GLUTATHIONE will be sent on ice. Orders that have a ground delivery time
of MORE THAN 1 DAY will be sent 2-DAY AIR on ice.
If ground service is inappropriately selected, we will automatically send
the order 2-day air and an additional $6.00 - $10.00 WILL BE ADDED to
your bill depending on the shipping destination and size of your order.
Orders containing heat sensitive products can only be shipped out on Monday,
Tuesday, and Wednesday. Orders received on Thursday (unless overnight
delivery is requested) and Friday, will be held until the following Monday
(except when a holiday falls on that Monday). Please call if you have
any questions.
Return
Policy -
Unopened products may be returned within 30 days of purchase. -
Items returned after 30 days will be subject to a 10% restocking fee. -
The cost
of shipping is not included in the refund. -
No returns will be accepted for products after 90 days from purchase. -
Probiotics and liquid glutathione may not be returned for any reason. -
All returns
should be sent to the address below: